Mandatory Documentation The following documents are mandatory to rent a car from Tilal Liwa Car Rental in the UAE and must be presented at the counter:
1. A valid passport and Emirates ID.
2. A valid driver’s license issued at least one year prior to the date of receipt.
3. A valid International Driving Permit, for customers holding a visitor visa.
4. A credit card in the name of the tenant for the security ban. Important: For customers who opt for delivery, the above documents must be uploaded at the time of booking creation or emailed to. reservation@tilalliwa.com At least two hours before the scheduled delivery time.
Delivery, Extension, Return and Replacement
1. The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes, starting from the end of the agreed period. In the event that the customer delays returning the vehicle beyond the grace period, Tilal Liwa Company reserves the right to charge an additional daily fee at the applicable rate, including fees for options taken for each day.
2. The customer must inform Tilal Liwa Company in advance of any required extension of the lease contract. If the customer is not able to return the vehicle on the due date, and does not inform Tilal Liwa of any extension, the contract will be automatically renewed, and the fees will be deducted from the available credit card.
3. The rental agreement shall remain in effect until the renter returns the vehicle to the agreed place of delivery.
4. By accepting the vehicle, the renter confirms that the vehicle is in the same condition described in the vehicle inspection report, and that he accepts full responsibility for any additional damage or loss to the vehicle, however it may occur. The renter is also fully responsible for the vehicle until it is returned and checked in by the authorized representative, as confirmed in writing by Tilal Liwa.
5. The renter agrees to return the vehicle with all documents and accessories (such as a spare tire and tool box) in the same condition in which it was at the time of receipt, at the location and date specified in the contract.
1. Tilal Liwa Company reserves the right to take back the vehicle at any time if the vehicle was used in any way that violates the terms of this contract, or if the renter fails to pay his financial obligations towards Tilal Liwa.
2. If the renter returns the car outside the working hours of the website, he must comply with the instructions for returning outside the working hours of this website, which were set by Tilal Liwa Company. In all cases, the renter bears full responsibility for the vehicle until the website is reopened for business, and the vehicle is registered by Tilal Liwa.
3. If it is agreed by Tilal Liwa that the renter can return the vehicle to a place other than the location where the rental was made, or if Tilal Liwa Company agrees to pick it up itself, the renter bears full responsibility until the company Tilal Liwa received it, and in all cases, the renter must obtain a document proving that Tilal Liwa received the vehicle.
4. Tilal Liwa Company shall not be liable to the renter, or to any passenger or any third party, in respect of loss or damage to property left in the vehicle, whether during the rental period or thereafter. The responsibility for this property rests entirely with the tenant for the duration of the contract.
5. The outstanding rental car may need to be replaced, due to sale, maintenance, accident etc. In this case, the renter has to hand over the car again at the request of Tilal Liwa Company. Tilal Liwa does not guarantee that the same vehicle will be returned to the renter. However, if Tilal Liwa Company is unable to abide by the maintenance periods, due to the delay in returning the car, this may lead to incurring some financial obligations and compensations for the rented car, and the renter bears any costs of this kind.
6. If the vehicle requested by the renter is not available, Tilal Liwa may allow an use a newer model, only for temporary. Once the vehicle is available within the fee category paid by the renter, Tilal Liwa will contact the renter to make the replacement, in this case, the renter must return the vehicle as soon as it is requested by Tilal Liwa. Three attempts will be made to exchange, if all attempts are unsuccessful, the renter will be charged for the newer vehicle, from the date on which the vehicle that falls under the renter’s fee category becomes available.
7. Early termination of monthly contracts will result in higher fees. This will be calculated based on the applicable rates for the actual used days. 8. If the renter does not return the vehicle at the expected time of arrival, the charges will not be settled on the agreed date, or if the vehicle is used in violation of the terms of the contract, Tilal Liwa Company reserves the right to:
- Report the theft of the car to the police.
- Retrieval and return of the vehicle without prior notice to the renter.
- File a lawsuit against the tenant/payer for non-payment of the amounts owed.
- Charge the tenant a late fee of 2% of the unpaid due payments, and all additional costs including refund fees, damages, etc., until full settlement is made.
Section 3: Personal Data The lessee authorizes Tilal Liwa Company to send the personal data related to him to the relevant authorities, such as the police, traffic departments, criminal investigation departments and other relevant bodies.
Section 4: Prices and Adjustments Prices are subject to change if any changes are made to the reservation after the date of confirmation. When the lessee wishes to modify the initial rental period, either by extending it or by reducing the rental days, he acknowledges that Tilal Liwa reserves the right to adjust its rates accordingly.
Section 5: Terms of Use The renter is expected to take good care of his car and, in particular he must not use it:
1. To transfer persons or property of persons or property for a fee. Except in the case of trucks or vans, after obtaining the written approval of Tilal Liwa Company.
2. Carrying more passengers than the carrying capacity of the vehicle in which it was designed.
3. Carrying any object or substance that may damage the vehicle, or delay or prevent Tilal Liwa Company from performing its rental again due to its smell or condition.
4. Pushing or pulling any vehicle, trailer or other object.
5. Any race, test, contest or any illegal purpose.
6. Driving off the paved roads.
7. Driving under the influence of alcohol, hallucinogenic drugs, narcotics, sedatives, or any other substance that impairs consciousness or the ability to respond.
8. Sub-leasing (leasing from the lessee).
9. Leave the country, except after obtaining the prior approval of Tilal Liwa Company, and upon submission of all necessary documents by the tenant.
10.Geographic areas that Tilal Liwa Company has reported as prohibited (or will be reported).
11.The lessee also agrees to:
- To be responsible for all legal consequences and obligations.
- To bear all costs and expenses.
- Indemnify Tilal Liwa Company for any and all losses incurred and/or any damages caused to the Vehicle, resulting from the tenant’s breach of any of the above terms of use under Section 4.
Section 6: Insurance Policy 1. Tilal Liwa provide a record for people who use the car under the policy of car responsibility. However, the tenant may choose the most expensive level of insurance coverage after paying the value of the applicable price as agreed at the Tilal Liwa and mentioned above in this decade. In this case, the tenant to receive a signed version of the terms and conditions of any extensive insurance, or the coverage of this extended insurance is explicitly mentioned above in this contract (if it is higher than the above insurance coverage above) and if this does not occur, additional insurance coverage will be considered. 2. If agreed to Collision Damage Waiver (CDW), the tenant accepts the responsibility of losses or damage to the car and its parts and accessories. This is limited to the amount of non-abolition and recovery obligations, as mentioned above in this decade. The tenant must also provide Tilal Liwa by a valid report, issued by the police (or any other relevant authority). Otherwise, the tenant bears all the costs and expenses of the car and delivered by Tilal Liwa in the same case. 3. In the case of Collision Damage Waiver (CDW), the tenant agrees to the optional exemption, By payment of pre-defined equivalents and consistency in the lease contract. The tenant is also exempted from responsibility for any harm or damage to the car or its parts or accessories (except theft), provided that a condition and coverage of the insurance company is valid. The tenant recognizes that any coverage becomes null and void in the absence of the final police report. 4. In the event of agreement on PIC, the tenant agrees on this optional insurance by paying the daily premium (as agreed above in this contract), The insurance will cover medical costs and occasional death costs for the tenant and passengers in the event of an accident during rent, according to Tilal Liwa Automotive Policy. 5. An additional insurance contract is concluded outside the United Arab Emirates, this will be limited to claims related to Necessary, and no other expenses are not covered or compensated, insurance is valid, when all the relevant documents are provided to support claims.
Section 7: Damage or harm or theft, etc. 1. In the event of damage, harm or steal for the car or any part of them, including combustion or broken glass, the tenant must – regardless of the error of the driver- pays to Tilal Liwa the amount covers all losses and expenses resulting (including but not limited, replacement costs or refund, reform costs and compensation for lower rent and loss of fees) if the tenant/driver violates these terms and conditions, or any texts and regulations for customs/insurance. 2. The tenant bears full responsibility for any damage, especially if the result occurs fuel and/or because of driving through floodwater, or desert sand, and/or off-road. 3. Tilal Liwa Company is collecting compensation for rent fee until the day when the car or alternative car is available again in front of Tilal Liwa, and in the same situation they received in the tenant. As compensation for the loss of income. 4. In the event of an accident (with or without damage to the car) or any injuries for persons, or theft of the car or any parts of them, the tenant must inform the Tilal Liwa company and the police together immediately In order to obtain a valid police report, after submitting or completing all documents, information or the necessary procedures requested by the police. A copy of the police report must be sent to Tilal Liwa by the tenant. But if the tenant failed to supply Tilal Liwa with a copy of the police report within a reasonable period of time, the CDW (Collision Damage Waiver), or any other insurance submitted, will be considered to be null or void, and therefore the tenant will be responsible for The actual costs incurred by the Tilal Liwa Company as a result of the loss of vehicle, or as a result of any damage to it. 5. The tenant should not affect the survival or validity of the insurance policy, not recognize any responsibility towards any Third parties. Otherwise, the tenant will be the only responsible for compensation for this third party. 6. The tenant agrees to compensate for Tilal Liwa fully if the insurance company refuses any insurance claim occurred due to the shortening of the tenant and/or if they do any third party to prosecute Tilal Liwa on certain actions or not payment of tenant. 7. The lessee is committed to the assistance of Tilal Liwa and/or insurance companies in all claims or legal affairs related to an incident or any damage to the vehicle. The tenant also carries out these responsibilities in cases of theft. 8. If the speech of the third party report / reform of the third party responsible for the incident, the tenant shall bear all expenses and costs incurred by Tilal Liwa, or the amount of excess commitment for the type of insurance is selected and agreed by the tenant (if any). 9. Damage and tires are not included in insurance, and the tenant is responsible for the cost of replacement. 10.Reforms will not be made on the car unless the approval is written by Tilal Liwa. 11.It is possible to cancel the insurance policy if the tenant failed to comply with the terms of this document. In this case, the lessee is responsible for all costs, damage and losses incurred by Tilal Liwa because of his shortcoming.
Section 6: Insurance Policy 1. Tilal Liwa provide a record for people who use the car under the policy of car responsibility. However, the tenant may choose the most expensive level of insurance coverage after paying the value of the applicable price as agreed at the Tilal Liwa and mentioned above in this decade. In this case, the tenant to receive a signed version of the terms and conditions of any extensive insurance, or the coverage of this extended insurance is explicitly mentioned above in this contract (if it is higher than the above insurance coverage above) and if this does not occur, additional insurance coverage will be considered. 2. If agreed to Collision Damage Waiver (CDW), the tenant accepts the responsibility of losses or damage to the car and its parts and accessories. This is limited to the amount of non-abolition and recovery obligations, as mentioned above in this decade. The tenant must also provide Tilal Liwa by a valid report, issued by the police (or any other relevant authority). Otherwise, the tenant bears all the costs and expenses of the car and delivered by Tilal Liwa in the same case. 3. In the case of Collision Damage Waiver (CDW), the tenant agrees to the optional exemption, By payment of pre-defined equivalents and consistency in the lease contract. The tenant is also exempted from responsibility for any harm or damage to the car or its parts or accessories (except theft), provided that a condition and coverage of the insurance company is valid. The tenant recognizes that any coverage becomes null and void in the absence of the final police report. 4. In the event of agreement on PIC, the tenant agrees on this optional insurance by paying the daily premium (as agreed above in this contract), The insurance will cover medical costs and occasional death costs for the tenant and passengers in the event of an accident during rent, according to Tilal Liwa Automotive Policy. 5. An additional insurance contract is concluded outside the United Arab Emirates, this will be limited to claims related to Necessary, and no other expenses are not covered or compensated, insurance is valid, when all the relevant documents are provided to support claims.
Section 7: Damage or harm or theft, etc. 1. In the event of damage, harm or steal for the car or any part of them, including combustion or broken glass, the tenant must – regardless of the error of the driver- pays to Tilal Liwa the amount covers all losses and expenses resulting (including but not limited, replacement costs or refund, reform costs and compensation for lower rent and loss of fees) if the tenant/driver violates these terms and conditions, or any texts and regulations for customs/insurance. 2. The tenant bears full responsibility for any damage, especially if the result occurs fuel and/or because of driving through floodwater, or desert sand, and/or off-road. 3. Tilal Liwa Company is collecting compensation for rent fee until the day when the car or alternative car is available again in front of Tilal Liwa, and in the same situation they received in the tenant. As compensation for the loss of income. 4. In the event of an accident (with or without damage to the car) or any injuries for persons, or theft of the car or any parts of them, the tenant must inform the Tilal Liwa company and the police together immediately In order to obtain a valid police report, after submitting or completing all documents, information or the necessary procedures requested by the police. A copy of the police report must be sent to Tilal Liwa by the tenant. But if the tenant failed to supply Tilal Liwa with a copy of the police report within a reasonable period of time, the CDW (Collision Damage Waiver), or any other insurance submitted, will be considered to be null or void, and therefore the tenant will be responsible for The actual costs incurred by the Tilal Liwa Company as a result of the loss of vehicle, or as a result of any damage to it. 5. The tenant should not affect the survival or validity of the insurance policy, not recognize any responsibility towards any Third parties. Otherwise, the tenant will be the only responsible for compensation for this third party. 6. The tenant agrees to compensate for Tilal Liwa fully if the insurance company refuses any insurance claim occurred due to the shortening of the tenant and/or if they do any third party to prosecute Tilal Liwa on certain actions or not payment of tenant. 7. The lessee is committed to the assistance of Tilal Liwa and/or insurance companies in all claims or legal affairs related to an incident or any damage to the vehicle. The tenant also carries out these responsibilities in cases of theft. 8. If the speech of the third party report / reform of the third party responsible for the incident, the tenant shall bear all expenses and costs incurred by Tilal Liwa, or the amount of excess commitment for the type of insurance is selected and agreed by the tenant (if any). 9. Damage and tires are not included in insurance, and the tenant is responsible for the cost of replacement. 10.Reforms will not be made on the car unless the approval is written by Tilal Liwa. 11.It is possible to cancel the insurance policy if the tenant failed to comply with the terms of this document. In this case, the lessee is responsible for all costs, damage and losses incurred by Tilal Liwa because of his shortcoming.
Section 8: Ruling and judicial jurisdiction Ruling and judicial jurisdiction is subject to this convention and interpreted under the United Arab Emirates Law, as well as local laws are applicable to the Emirate where they are implemented. If there is any otherwise between the two parties, it is displayed on the competent court.
Section 9: Fees 1. Tilal Liwa Company reserves the right to change its policy, including the applicable prices, at any time without notice. These policies are for general information purpose only, and do not constitute a waiver of any rights of Tilal Liwa, all of which are privately reserved. 2. Monthly rentals have a fixed mileage allowance. Excess mileage fees will be charged from 0.30 AED to 0.50 AED for each additional kilometer, depending on the vehicle type. Please refer to the terms of your contract for details. 3. In the event that the rented vehicle is charged a Salik tariff, or incurs a financial penalty by the police or the Traffic Department during the rental period, Tilal Liwa Company has the right to deduct the Salik tariff or the cost of these penalties from the renter/payer’s credit card or from Company account. A Salik fare of AED 5.00 per crossing will be charged at the toll gate. 4. A service fee of 12% will be charged for each traffic violation, including the knowledge fee. If the traffic violation attributed to the customer requires the vehicle to be impounded by the authorities, Tilal Liwa Company will ensure that the necessary fines are paid to avoid such impounding. These reservation related fees will be refunded from the customer. All additional costs arising 30 days after the conclusion of the contract will be automatically refunded from the customer’s credit card without any notice. 5. Additional administration fees will be applied in all such cases where Tilal Liwa Company has to provide additional assistance to the client. This can include, but is not limited to, final police report, traffic fine evidence, vehicle release from custody, drunk driving, lockout fines, document translation etc. 6. A service fee will apply if the vehicle is returned in a condition requiring dedicated cleaning. 7. An additional fee will be charged for any roadside assistance to return, or tow the vehicle to the workshop due to the negligence or default of the renter. 8. The lessee shall pay the Tilal Liwa Company the amounts due agreed upon for the term of this contract, in a timely manner. In the event of renewal of this Contract, or if the Lessee is unable to return the Vehicle upon termination or expiry of this Contract, the Lessee will be charged a new lease at the Tilal Liwa rates in effect at that time. 9. The tenant allows Tilal Liwa to deduct any fees in advance (rent or any additional fees, such as traffic fines, Salik fees, transit fees, damage, fuel etc.) in accordance with this lease agreement, From his credit or debit card account.
Section 10: Payment, Cancellation and No-show To rent a car, a credit card in the name of the renter is mandatory. We accept online payments using VISA and MasterCard credit cards, in UAE dirhams. Currently, Tilal Liwa does not charge any cancellation or noshow fees for reservations. If necessary, you can cancel at any time, at no additional cost, or by calling our helpline at: +971 50 7777 816 Or +971 50 8222 897 The customer’s credit card details and personal information will not be stored, sold, shared or rented to any third party.
Section 11: Redemption 1. Refunds for cancellation of booking will be processed on the same credit card that was used for online payment, within 30 days of the cancellation. 2. Such refunds must be claimed within a maximum of 30 days starting from the date of receipt the booking. 3. All other refunds will be processed 30 days after the lease termination. All unpaid additional fees and other unpaid dues to Tilal Liwa -if any- will be automatically refunded before the refund process begins. 4. In cases where Tilal Liwa Company is unable to process the refund due to an invalid credit card, the refund must be claimed within 6 months from the date of returning the vehicle. 5. No refund will be applied in case of early return of daily and monthly rentals.
Section 12: Compensation 1. Except for gross negligence and fraud, Tilal Liwa Company shall not be liable for any loss or damage incurred by the renter or any third party in connection with the rented vehicle. 2. The renter agrees to indemnify Tilal Liwa Company (and its subsidiaries, affiliates and all of its employees and agents) harmless from and against all damages, losses, costs, expenses, actions, claims arising out of or related to the tenant’s breach of the obligations of this agreement or through his/her driving of the vehicle.
Section 13: Language and Translation These terms and conditions have been drafted in the English language. It can be translated into other languages. In the event of a conflict between the different languages, the English text shall prevail and shall be adopted in order to interpret the agreement of the parties.